We monitor Linear Channel and Live Events. We carry out periodic tests in the different mobile devices and in all browsers, and Smart TV if required.
In 2018 only, raised +900 Issues and +200 Warnings, improving the experience on the user side and making the troubleshooting much easier for our customers.
Our team warn in real time any type of: image failure, content missmatch, video artifacts, buffering, freezed frames, pixelation, interference of any kind, black frames, etc. And we do it everywhere: from the ground encoder to the final player.
From the source signal to the final player: we monitor every step of the process to ensure that everything is running fine.
We carry out periodic tests in the different mobile devices and in all browsers. If required, we monitor Smart TV Apps.
We produce and distribute reports 24x7 channels and events being monitored. Reporting will include stats and stream health indicators according to available tools and platforms.
Whenever we can, we will work immediately to solve any inconvenience that a signal may have, or notify the respective parties to act accordingly, improving our customer’s customers user experience. Our engineers manage the most popular and efficient traffic control platforms in the market.
We design specific solutions for each client, optimizing their resources and collaborating with their video strategy, reducing costs and complexity, and achieving an optimal user experience.
Our team is prepared to respond and resolve any incident, whether it happens during acquisition, encoding, transcoding, player or distribution.
We work with leading CDNs to ensure that your content arrives smoothly to all viewers, whatever device they use. We tailor design multi CDN distribution solutions to ensure the success of critical eve