24 x 7 x 365

We never sleep

We supervise live channels and events and understand the process of live streaming from signal acquisition to the final visualization on the user's side.
Our engineers are trained to monitor and troubleshoot 24 hours a day, 365 days a year.


64%

Of the issues we reported over the last 2 years, have been detected through EYES on SCREEN monitoring.

We monitor Linear Channel and Live Events. We carry out periodic tests in the different mobile devices and in all browsers, and Smart TV if required.

+9000 Events monitored in 2018

In 2018 only, raised +900 Issues and +200 Warnings, improving the experience on the user side and making the troubleshooting much easier for our customers.

Highly trained operators

Our team warn in real time any type of: image failure, content missmatch, video artifacts, buffering, freezed frames, pixelation, interference of any kind, black frames, etc. And we do it everywhere: from the ground encoder to the final player.

How we work?

Through our LIVE NOC we monitor every stage of a Live Streaming transmission.
Your live streaming content will have the eyes of our professional team watching at all times, in every step of the way.

The whole picture

From the source signal to the final player: we monitor every step of the process to ensure that everything is running fine.

Periodic checks

We carry out periodic tests in the different mobile devices and in all browsers. If required, we monitor Smart TV Apps.

Reports

We produce and distribute reports 24x7 channels and events being monitored. Reporting will include stats and stream health indicators according to available tools and platforms.

First in Fix

Our key feature

Whenever we can, we will work immediately to solve any inconvenience that a signal may have, or notify the respective parties to act accordingly, improving our customer’s customers user experience. Our engineers manage the most popular and efficient traffic control platforms in the market.

Customized Solutions

We design specific solutions for each client, optimizing their resources and collaborating with their video strategy, reducing costs and complexity, and achieving an optimal user experience.

Technical support

Our team is prepared to respond and resolve any incident, whether it happens during acquisition, encoding, transcoding, player or distribution.

Delivery

We work with leading CDNs to ensure that your content arrives smoothly to all viewers, whatever device they use. We tailor design multi CDN distribution solutions to ensure the success of critical eve

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